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This is the DVD that takes the dread out of Mondays. It shows people how they can work better together within and between teams. Team building is about relationship building and this DVD shows how to do it. It challenges people to be more aware of what makes them tick and how their values and beliefs affect their outlook, attitude and behaviour.
Stress and Humour| Price (includes GST) |  |
| Aust/NZ: $AUD 95.00 plus postage and handling |
Staying Positive
(42mins)
Excerpt - 9 mins
Large (7.5MB, suit broadband)
Small (2.5MB, suit modem)
Quicktime required - obtain free here
A positive attitude is too important to be left to chance. That’s because everything you do can be easier and more enjoyable when you’re in a good mood. Being in a good mood can improve relationships, enhance learning, make hard work easier, prevent accidents and reduce stress. There is also a strong connection between positive emotions and good health.
Staying Positive is an exciting, energetic and entertaining feast of ideas for getting into a good mood and staying there. By watching this program, you'll be more aware of the times when you may be tempted to give in to negative emotions and what you can do to cut them off and choose more helpful alternatives.
There’s a lot in this program, including:
- How attitudes are transferred in the workplace.
- Simple, yet effective strategies to lift your mood.
- The price you pay for being in a bad mood.
- How to use the power of your mind to see things differently.
- The value of humour and laughter to relax and feel good.
- Encouragement and ideas for surviving tough times.
- How to boost your self confidence to feel good.
- The importance of gratitude.
(This is a DVD is a proven winner on its own, or to complement other DVDs and training programs. It can be watched in a single viewing or segmented.)
| Price (includes GST) | |
| Aust/NZ: $AUD 75.00 plus postage and handling |
Humorobics
(26 mins)
Laugh as you learn how to see the humour in every day situations. Share the excitement of a studio audience as you enjoy the humorous stories and examples. You do not have to be a comedic genius nor naturally funny to boost your sense of humour.
This program can strengthen your appreciation of humour. Share the laughter with friends, family, support groups and co-workers.
| Price (includes GST) | |
| Aust/NZ: $AUD 75.00 plus postage and handling |
Girls' Night Out
(32 mins)
Men and women laugh at different things. This DVD is a collection of observations, stories and anecdotes that appeal to women. They watch it, laugh and regain the strength to live their busy lives.
You’ll discover why women laugh more often than men, and why women are attracted to men who make them laugh. You’ll join in the fun of a typical girls’ night out, when women talk about their lives, share experiences, entertain each other and laugh their heads off.
Recorded in front of an enthusiastic audience of women (and a few token men), you can join in the humour, the excitement and the laughs. Get a group together and make a night of it.
PG Parental Guidance Recommended. R.R.P. $75.
| Price (includes GST) | |
| Aust/NZ: $AUD 45.00 plus postage and handling |
Coping with Change
A four part training program with screening guide.
This DVD training programme can take the stress out of change. It gives people help and hope. It helps people to make sense of change and what they need to do about it. It restores hope in the future. A future in which they can live with change, enjoy it, and use it to their advantage.
The strength of the program is in its simplicity. Complicated models and theories give way to an easily understood A.B.C.D. formula for Coping with Change.
1 - ANTICIPATE CHANGE (Part 1: 13 mins.)
How to turn confusion into awareness by:
- Looking for the signals of change.
- Predicting the consequences of change.
- Getting more involved in changes at work.
- Knowing what to read and ask people.
- Understanding the process of grieving.
2 - BELIEVE IN YOU (Part 2: 11 mins.)
How to replace self doubt with self confidence by:
- Using the power of thoughts, beliefs and words.
- Choosing a positive attitude towards change.
- Effective handling of self doubt and mistakes.
- Balancing criticism with achievements and praise.
- Knowing the value of humour and fun at work.
3 - CONTINUE TO LEARN (Part 3: 11 mins.)
How to exploit the opportunities in change by:
- Challenging limiting beliefs about learning.
- Understanding individual learning styles.
- Using practical ideas to make learning easier.
- Taking advantage of learning opportunities at work.
- Multi-skilling to secure a future in times of change.
4 - DECIDE ACTION - (Part 4: 12 mins.)
How to feel more motivated to do things by:
- Learning how to take action in the presence of fear.
- Using strategies to get in the mood to take action.
- Understanding the consequences of procrastination
- Challenging excuses and boosting self discipline.
- Seeking support from other people.
A Personal Strategy
Coping With Change gives people strategies for coping with personal change and changes at work. It is not about how to introduce changes in the workplace, but it will lead to greater acceptance of these.
DVD Style
Relevant, Realistic and Refreshing!
Coping with Change is a unique training DVD style. The content and style is an outcome of extensive research and experience to make an abstract topic pertinent, professional and interesting. This is achieved through using a combination of ideas, stories and humour.
Coping with Change respects the viewer’s intelligence, experience and expectations of the DVD as a medium. This program includes:
- Interviews in the workplace (no actors).
- "On location" commentary.
- A studio audience.
- Relevant stories.
- Summaries and action steps.
Flexible Screening
This simple-to-use DVD training package is in four parts. They can be shown individually or continuously. A facilitator is not required, but would be useful to explore the many "triggers" within the program.
Support Material
The Coping with Change training package includes a comprehensive Screening Guide and Worksheets. The program can be used with or without the worksheets.
| Price (includes GST) | |
| Aust/NZ: $A95.00 plus postage and handling |
Time for You
Time Management For Women. Personal DVD.
Most women sacrifice their personal time for the sake of others. This DVD is about questioning unrealistic expectations and standards that lead to women taking on too much. The presentation involves a studio audience of enthusiastic people who are keen to learn how to find more time for themselves.
Time for YOU will give you hope, hand hints and restore your sense of humour! You’ll join in the fun and laughter that makes it easier to re-think your life.
What you’ll learn:
- How to say "no" and not feel guilty
- What to do about that word "selfish".
- How to break the cycle of doing too much.
- Ideas for getting help from others.
- The price you pay for unrealistic standards.
- Why you can’t "do it all" in a world of rapid change.
- Creative ways of using time for you when you get it.
Presenter: Patricia Cameron-Hill. Produced by Shayne Yates.
| Price (includes GST) | |
| Aust/NZ: $AUD 45.00 plus postage and handling |
Customer Service and Tricky Customers
CUSTOMER SERVICE BREAKTHROUGH
People tell us how difficult it is to provide Customer Service training to their staff. Time is a big issue, especially trying to cater for casual or part-time staff. Then there is the question of what to teach and how best to do it so it is (relevant and) ongoing.......
We have the answer....
Consider the convenience of training by DVD. Staff can watch on their own or in a group with a discussion to follow.
After two decades of teaching Customer Service in many settings, we have now recorded the best ideas on two DVDs, “Customer Service” and “Tricky Customers”.
- The information can be repeated as often as necessary.
- The Seven Service Skills and The Plan for Tricky Customers can form the basis of a standard for your work area.
- Experienced staff will be refreshed and reminded of what they know and can do.
- No facilitator is necessary.
- Staff become more aware of their behaviours and the impact on customers.
Customer Service
How to make customers feel good
This program shows how to treat customers in a way that makes them feel good.
Seven Service Skills
This program features the Seven Service Skills. These are the basic courtesies and people skills that make customers feel important, appreciated and understood. They are comprehensive yet concise and to-the-point and can be used immediately to benefit customers and staff.
NEW! DVD Preview - 5 min, 3MB Quicktime file.
Quicktime required - obtain free here
DVD Style
Each Service Skill is demon-strated in real-life scenes which contrast poor service with good service. This approach makes people more aware of the little things they do and the messages they convey to customers.
An insightful commentary is given with a studio audience. This includes a discussion of the importance of having a positive attitude and being imaginative in using the Service Skills.
Benefits
Happy customers are more easily satisfied with products and services. They are more likely to be advocates for your business and loyal customers. The Seven Service Skills take the guesswork out of Customer Service. They give staff a basic level of training in how to deal with customers. Knowing this standard and how to meet it, can reduce on-the-job stress.
Bonus Features
Internal Customers (3:39 mins.)
No one works alone. Satisfying internal customers is a vital link in the chain that leads to satisfying the “real” customer.
Companion Selling (2:34 mins.)
Suggesting an additional product or service is easier using the Seven Service Skills.
Telephone (2:03 mins.)
Making customers feel good on the telephone relies on the choice of words and tone of voice.
Choice of words (2:39 mins.)
Most customers notice the way they are addressed. This feature challenges habits of language such as “You right there?” and “No worries” and offers alternatives.
Produced by Shayne Yates
Program length: 20:30 mins. Colour. (Includes Training Guide)
| Price (includes GST) | |
| Aust/NZ: $A195.00 plus postage and handling |
Tricky Customers
How to stay cool under pressure
This program gives a simple plan for dealing with tricky customers.
Many behaviours qualify as tricky. Customers may be impatient, rude, ungrateful, complaining or just hard to please.
The behaviour that most people find hard to manage is the angry or irate customer. This program shows how easy it is for the service giver to be drawn into an argument. The focus then moves from the issue at hand to who is going to win or lose.
Take the H.E.A.T. is a simple plan for dealing with angry or irate customers.
* Hear them out.
* Empathise.
* Apologise.
* Take action.
DVD Style
Real-life scenes contrast ineffective behaviours with those used by people who can “take the H.E.A.T”. A commentary is given with a studio audience.
NEW! DVD Preview - 4 min, 2.5MB Quicktime file.
Quicktime required - obtain free here
Benefits
The techniques in this program will have a positive influence on most tricky customers. They will feel they are being dealt with professionally and the service giver will know they have done their best. This combination will secure the best outcome.
Bonus Feature
The Manager and Tricky Customers (3:30 Mins.)
Some managers are reluctant to get involved with tricky customers. A retail situation demonstrates the difference between the manager who just observes his staff member and the one who goes to her defence.
Presenter: Patricia Cameron-Hill
In 1984 Patricia pioneered customer service in hospitals to enhance the recovery of patients. This work expanded to include retail, hospitality and government agencies. She works with her husband Shayne Yates to present seminars, produce training DVD’s and write books including “You won’t die laughing!”
Produced by Shayne Yates. Program length: 16:30 mins. Colour. (Includes Training Guide)
| Price (includes GST) | |
| Aust/NZ: $A195.00 plus postage and handling |
Customer Service in Health
- with screening guide -
This uplifting DVD targets the two key issues of service: the attitudes of staff and their behaviours. The information is relevant to all health facilities (diagnostic, acute and aged care) for all categories of staff.
Customer Service in Health includes vignettes and role-plays which are relevant to health care. They contrast poor service with good service. Facts are combined with fun to make learning fast and enjoyable.
(Program length 45 minutes)
For easy screening the DVD comprises three parts:
Part 1. BEING HAPPY IN THE SERVICE (13 mins)
- Enthusiasm for customer service
- The mind-body connection
Part 2. UNDERSTANDING PEOPLE (7 mins)
- What all people have in common.
- The consequences of unthinking behaviour.
Bonus Feature - HUMOUR BREAK (7 mins)
Part 3. THE SEVEN SERVICE SKILLS (18 mins)
- The behaviours that lead to customer satisfaction.
- The value of service skills.
DVD Screening Guide - This 12 page booklet is packed with ideas to maximise your investment and make screening easier.
| Price (includes GST) | |
| Aust/NZ: $A195.00 plus postage and handling |
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